Refund policy

1. General Return Policy

At Signature Radiant, we are committed to delivering high-quality products and exceptional service.
However, due to the nature of our products (saunas, heating systems, electrical components), the majority of items are final sale.

A return may be considered only if the following conditions are met:

  • The request is made within 10 days of delivery.

  • The item is unused, uninstalled, and in its original, unopened packaging.

  • All manuals, accessories, screws, and hardware are included.

  • Packaging must be clean and free of labels, damage, or tampering.

If a return is approved, a 25% restocking fee & 3% administration fee applies.
All return shipping costs are the responsibility of the customer.

Signature Radiant reserves the right to refuse any return that does not meet these requirements.

If you wish to order stones separately, please contact us for a shipping quote before checkout. Orders placed without a compatible heater may be cancelled and subject to a 3% administrative fee.

For refunds requested before shipment, an administrative fee of 3% will be deducted from the refund amount.

2. Non-Returnable Items

We do not accept returns or refunds on the following:

  • Fully-assembled saunas

  • Custom-built saunas

  • Sauna kits

  • Electrical components (controllers, switches, dimmers, wiring, etc.)

  • Special-order or made-to-order items

  • Installed or used items

  • Chemical products

  • Personal items (robes, sauna clothing, towels) — hygiene reasons

  • Digital/downloadable products

  • Items sold as Final Sale

3. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Do not install the product.

  2. Contact us within 48 hours of delivery at [email protected].

  3. Include:

    • Order number

    • Photos of the outer packaging

    • Photos of the item and the damage/defect

Installing the product before notifying us may void warranty coverage and make the item ineligible for replacement.

If the defect is confirmed, Signature Radiant will coordinate repair, replacement, or part replacement at our discretion.

4. Incorrect or Missing Items

If you received an incorrect product or missing components:
Contact us within 7 days of delivery, and we will correct the issue at no cost.

5. Refunds

If a return is approved:

  • Refunds will be issued to the original payment method.

  • Refund processing time is 7–14 business days after inspection.

  • Refunds cannot be processed while invoices or outstanding balances are unpaid.

  • Filing a chargeback may significantly delay processing.

Shipping costs (original + return shipping) are non-refundable.

6. Order Cancellations

Signature Radiant does not accept cancellations once an order is placed.
This applies to:

  • Standard products

  • Custom products

  • Special orders

  • Saunas

  • Heating systems

  • Components and accessories

Please ensure all specifications and details are correct before confirming your order.

7. Shipping Returns

Do not send items back to the manufacturer.
Return shipping instructions will be provided once your return request is approved.

Customers are responsible for:

  • All return shipping fees

  • Choosing a trackable shipping service

  • Optional shipping insurance

We cannot guarantee receipt of items returned without tracking.

8. How to Request a Return

Contact us at:
📩 [email protected]

Include your order number and reason for the request.