Shipping policy

1. Shipping Area

Signature Radiant ships exclusively within Canada.

  • Shipping is available to all Canadian provinces.

  • Customers located in Yukon, Northwest Territories, or Nunavut must contact us prior to ordering for a custom shipping quote.

📩 [email protected]

2. Processing & Lead Times

Many of our products—especially saunas, heaters, and control systems—are made to order or require coordination with our suppliers.

Because of this:

  • Processing and lead times may vary

  • Signature Radiant does not guarantee delivery dates

  • Shipping estimates provided at checkout or by email are approximate only

You will receive a confirmation email with tracking information once your order has shipped.

If you wish to order stones separately, please contact us for a shipping quote before checkout. Orders placed without a compatible heater may be cancelled and subject to a 3% administrative fee.

3. Shipping Methods

Orders are shipped using reputable courier and freight services depending on item size and weight:

  • Standard courier shipping for small and medium items

  • LTL freight carriers for saunas and larger/heavier items

Shipping method is automatically selected based on the order.

4. Shipping Address Accuracy

Please verify that your shipping address is accurate and complete at checkout.

  • Once an order has been processed or shipped, we cannot modify the delivery address.

  • If an order needs to be resent due to incorrect address information, the customer will be responsible for all additional shipping fees.

5. Receiving Freight Shipments (Saunas & Large Items)

For freight deliveries, please ensure:

  • Accessible driveway or delivery location

  • An adult available to receive the shipment

  • Visual inspection of packaging before signing

If any damage is visible on the outside packaging, note it on the delivery receipt and take photos immediately.

6. Split Shipments

Some items may ship separately to reduce delays.
If so, you will receive multiple tracking numbers.

7. Territories & Remote Locations

For Yukon, Northwest Territories, Nunavut, and certain remote areas:

  • Shipping is not automatically available

  • A custom quote is required

  • Additional fees and extended transit times may apply

Contact us prior to ordering.

📩 [email protected]

8. Questions or Assistance

If you need help with shipping details, quotes, tracking, or freight preparation, reach out to our team:

📩 [email protected]