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KOHLER C1 - 5 Person Indoor Sauna Kit (Scandinavian Spruce)

KOHLER C1 - 5 Person Indoor Sauna Kit (Scandinavian Spruce)

$34,720.00 CAD
Shipping calculated at checkout.
DESCRIPTION

Traditional Nordic Social Wellness for Indoor Living

The Kohler C1 Five-Person Indoor Sauna in Scandinavian Spruce transforms underutilized interior space into authentic Finnish social wellness destination wrapped entirely in natural wood. Featuring genuine Scandinavian Spruce interior and exterior, generous five-person capacity, and year-round indoor convenience, this freestanding sauna brings centuries of Nordic heat therapy tradition into your home while accommodating regular entertaining, larger families, or multiple couples in completely natural surroundings—honoring traditional sauna culture where authentic materials and social gathering define the genuine wellness experience.

Authentic Scandinavian Spruce Throughout

Premium Scandinavian Spruce interior and exterior create completely authentic Nordic social wellness atmosphere that traditionalists cherish and guests appreciate. This carefully selected wood species delivers the genuine Finnish group sauna experience—natural grain patterns visible throughout creating visual interest, subtle wood aromatics released during heating sessions that enhance relaxation response, and warm organic appeal that only real wood provides. The all-Spruce construction celebrates natural material tradition rather than disguising it with contemporary finishes, creating an environment where social gatherings occur in genuine wood surroundings that honor centuries of Nordic practice. Natural thermal properties of Spruce combine with modern insulation technology for exceptional heat retention efficiency while maintaining traditional aesthetic purity that defines authentic sauna experiences.

Timeless Natural Wood Social Aesthetic

The natural Scandinavian Spruce exterior brings organic warmth and timeless beauty to interior spaces hosting social wellness gatherings. This isn't contemporary gray or painted finishes—it's the authentic wood aesthetic that defines traditional Nordic sauna culture embraced by groups for generations. Natural grain variations and subtle color tones create visual interest while maintaining understated elegance that complements diverse interior styles from rustic to Scandinavian modern. For hosts who appreciate natural materials and authentic social experiences, the all-wood construction provides unmatched warmth, character, and traditional hospitality atmosphere that synthetic materials simply cannot replicate. Guests immediately recognize genuine quality and traditional authenticity.

Generous Five-Person Social Capacity in Natural Wood

Five-person sizing creates ideal traditional social wellness infrastructure—couples comfortably host another couple in natural wood surroundings, families with multiple children enjoy spacious traditional comfort, friend groups gather in authentic Finnish atmosphere without cramped proximity, or individuals appreciate genuinely generous solo sessions wrapped entirely in wood. This is the capacity that transforms sauna from intimate couple activity into legitimate social wellness tradition worthy of regular entertaining. Host monthly wellness gatherings in authentic natural materials. Build social traditions around genuine Nordic practices that strengthen relationships beyond your immediate household. The five-person capacity represents the optimal balance between traditional entertaining functionality and residential practicality—large enough for genuine social experiences in natural wood, manageable enough for practical home integration without requiring dedicated outbuildings.

Exceptional Natural Group Comfort Engineering

Comfortable Obeche wood benching and integrated headrests deliver genuine ergonomic support in completely natural wood environment—accommodating varied group sizes and preferences while maintaining all-wood construction authenticity. Every surface guests touch is natural wood, creating tactile experience that synthetic materials cannot provide. Obeche's naturally heat-resistant properties ensure benching remains comfortable throughout extended group sessions while the supportive headrests encourage everyone to relax in traditional Nordic comfort. The thoughtful bench configuration enables flexible social arrangements in natural surroundings—groups can converse naturally, couples can claim private corners, individuals can stretch comfortably. Every detail focuses on authentic traditional comfort that makes social heat therapy genuinely enjoyable in natural materials, encouraging regular gatherings that become valued traditions guests remember and appreciate.

Traditional Sunset Ambiance Highlighting Natural Wood

Integrated sunset backrest lighting beautifully highlights the natural wood grain throughout the sauna while creating soft, warm illumination perfect for social gatherings. This sophisticated lighting system enhances the organic beauty of Scandinavian Spruce rather than competing with it, supporting group relaxation response while showcasing the natural materials that define authentic tradition. Warm light dancing across natural wood grain creates atmosphere that synthetic materials simply cannot achieve—guests experience authentic traditional environment enhanced by thoughtful modern convenience that serves rather than dominates the natural aesthetic. The adjustable system allows customization from subtle glow to brighter social illumination while always maintaining visual focus on the natural wood beauty that defines traditional social sauna experiences throughout Nordic history.

Modern Controls Serving Traditional Materials

Modern touchscreen control panel thoughtfully integrated into traditional aesthetic provides effortless temperature, timing, and lighting management without compromising natural wood focus. Contemporary technology serves traditional experience rather than dominating it—the intuitive interface makes group sessions easy to coordinate while maintaining visual emphasis on natural wood that defines authentic social wellness. This thoughtful balance honors tradition while embracing practical convenience that makes regular entertaining sustainable rather than burdensome. Set welcoming temperatures before guests arrive, program session lengths that match social rhythm, adjust lighting to enhance natural wood beauty—all through simple controls that guests can understand while focusing on authentic traditional materials surrounding them.

Superior Traditional Performance with Modern Efficiency

Natural Scandinavian Spruce thermal properties combine seamlessly with extra-thick walls, advanced mineral wool insulation, and aluminum vapor barriers to deliver exceptional heat retention that serves both tradition and efficiency. Traditional materials supported by modern engineering deliver authentic experience with contemporary performance that accommodates varied group sizes efficiently. Dual-pane glass maintains thermal efficiency without sacrificing natural light that highlights wood beauty. The powerful freestanding heater combined with dual thermostats provides super-accurate, smooth heating that reaches and maintains consistent comfortable temperature despite fluctuating group occupancy—traditional aesthetic backed by professional performance that serves active social wellness lifestyles demanding reliability.

Professional Ventilation Preserving Natural Aromatics

Industry-leading ventilation provides draft-free, recirculated airflow up to eight times per session while carefully preserving the subtle natural wood aromatics that enhance traditional group experiences—essential for five-person traditional social wellness where air quality matters significantly. This sophisticated air management ensures fresh, breathable atmosphere throughout extended group sessions in natural wood environment while maintaining the gentle wood scent that defines authentic Finnish sauna tradition. The system accommodates varied body sizes and heat tolerances in groups without compromising air quality, delivering professional-grade wellness experience in natural materials that encourages everyone to stay comfortable, engaged, and relaxed throughout social sessions that build relationships and traditions.

Indoor Traditional Social Wellness Advantages

Five-person indoor placement offers traditional entertaining advantages that outdoor saunas cannot match while maintaining complete natural wood authenticity. Year-round accessibility in authentic wood surroundings regardless of brutal outdoor temperatures means consistent social wellness schedules without weather cancellations—particularly valuable in Canadian climate. Immediate proximity to indoor amenities—showers, changing areas, refreshment access—eliminates awkward outdoor transitions that can disrupt social flow. Natural progression from dinner gatherings to traditional wellness sessions flows seamlessly within your home. Guests appreciate experiencing authentic Finnish tradition in natural materials without bundling up for outdoor treks, particularly during brutal winter months. Indoor placement transforms traditional social wellness from seasonal outdoor activity into reliable year-round tradition that friends anticipate and appreciate.

Traditional Entertainment-Grade Space Efficiency

The C1 Five-Person all-wood construction achieves remarkable balance—genuine entertaining capacity in completely authentic materials within practical residential footprint that most homes can accommodate. Many assume five-person traditional sauna requires dedicated outbuilding or extensive addition with natural materials. The space-efficient C1 democratizes traditional social wellness infrastructure, fitting spaces within most homes while maintaining complete material authenticity that honors Finnish heritage. Transform finished basements into traditional wellness entertainment zones wrapped in natural wood, convert large spaces into authentic Nordic social sanctuaries, repurpose home areas into traditional social destinations that guests remember. This is traditional entertaining infrastructure that doesn't require property expansion while maintaining the complete material authenticity that defines genuine Nordic practice.

Seamless Traditional Home Integration

The C1 indoor sauna with natural Scandinavian Spruce integrates beautifully into homes appreciating traditional materials and authentic aesthetics while maintaining standard electrical requirements. The natural wood construction complements rustic interiors, Scandinavian design sensibilities, traditional home styling, heritage properties, and spaces valuing organic materials over synthetic finishes. Whether showcased in dedicated wellness room celebrating natural materials or incorporated into existing entertainment spaces, the natural Spruce finish provides warmth and authenticity that contemporary finishes cannot match. This is wellness infrastructure that celebrates rather than disguises its traditional materials, making bold statement about values and priorities while serving practical social wellness needs for decades.

UL and CSA Safety Certification for Hosting

Comprehensive UL and CSA safety certifications provide essential peace of mind for traditional entertaining equipment hosting guests regularly in natural wood construction. These certifications verify that every component—from electrical systems to natural wood construction to structural integrity—meets rigorous safety requirements for residential installation with regular group use. This isn't generic equipment of questionable origin assembled from basic materials; it's professionally engineered traditional wellness infrastructure backed by recognized safety testing and Kohler's 150-year reputation for quality, reliability, and safety with authentic materials—critical considerations when hosting others regularly in your home in natural wood environment.

Building Traditional Social Wellness Traditions

The five-person all-Spruce construction enables hosts to build authentic Nordic social wellness traditions that honor centuries of Finnish practice. Traditional natural materials communicate respect for genuine practice rather than modern approximation—guests recognize authenticity immediately. Monthly wellness gatherings with friends in natural wood, regular couple date nights with other couples in authentic materials, family wellness experiences in traditional surroundings, book club heat therapy sessions in genuine Finnish atmosphere, neighborhood social wellness events in natural wood—the possibilities for building meaningful traditions expand beyond immediate family when capacity and materials honor authentic practice. These aren't merely modern wellness gatherings; they're participation in centuries-old social traditions that deepen relationships through shared authentic experiences in natural materials that our ancestors understood matter profoundly.

Why Choose the Kohler C1 Five-Person Indoor Sauna - Scandinavian Spruce

  • Authentic Scandinavian Spruce Throughout – Interior and exterior genuine wood construction
  • Traditional Nordic Aesthetic – Timeless natural wood social beauty honoring heritage
  • Five-Person Social Capacity – Two couples, larger families, friend groups comfortably
  • Traditional Social Wellness Infrastructure – Authentic Nordic entertaining tradition
  • Complete Natural Environment – All wood construction, no synthetic materials
  • Natural Wood Aromatics – Subtle scent during group sessions enhances experience
  • Organic Group Warmth – Real wood atmosphere creates authentic gathering space
  • Entertainment-Grade Authenticity – Serious capacity meets genuine materials
  • Traditional Hospitality Atmosphere – Natural materials welcome guests authentically
  • Obeche Wood Benching – Natural comfort for varied group sizes
  • Integrated Headrests – Traditional ergonomic support in natural wood
  • Sunset Lighting Highlighting Wood – Natural grain beautifully illuminated
  • Modern Controls, Traditional Focus – Technology serves tradition thoughtfully
  • Natural Thermal Properties – Spruce traditional performance proven centuries
  • Extra-Thick Natural Walls – Traditional materials, modern thermal efficiency
  • Advanced Insulation Supporting Wood – Modern engineering serves traditional materials
  • Dual Thermostats – Consistent natural comfort for groups
  • Professional Ventilation – Preserves natural aromatics while ensuring freshness
  • Indoor Year-Round Traditional Access – No weather barriers to tradition
  • Traditional Space Efficiency – Authentic materials, practical residential footprint
  • Freestanding Traditional Design – Future flexibility maintaining authenticity
  • Standard Electrical – Traditional aesthetic, modern convenience integrated
  • UL and CSA Certified – Safe traditional hosting with natural materials
  • White-Glove Service Available – Professional installation respecting materials
  • Kohler Wellness Ecosystem – Integrates with complementary wellness products
  • 150 Years Kohler Engineering – Quality traditional materials, trusted brand
  • Finnish Heritage Respected – Authentic tradition honored through materials
  • Ages Gracefully – Natural wood develops character, not wear
  • Timeless Investment – Traditional materials never date like trends

Perfect for Traditional Social Wellness Enthusiasts

The five-person all-Spruce construction with indoor placement particularly resonates with Canadian hosts who value traditional Nordic heritage and authentic materials for social entertaining. Couples who regularly host other couples find perfect capacity for comfortable double-date wellness experiences in genuine natural wood. Larger families appreciate spacious traditional comfort that accommodates parents plus multiple children in authentic materials. Friend groups value gathering space that accommodates everyone comfortably in natural surroundings. The indoor placement ensures year-round entertaining reliability in traditional materials—no canceling winter wellness gatherings due to brutal outdoor temperatures that would make outdoor natural wood saunas less practical. Build consistent social traditions in authentic materials that friends and family anticipate and appreciate, strengthening community through regular shared wellness experiences in genuine Finnish tradition.

Authentic Materials for Authentic Entertaining

Choosing all-Scandinavian Spruce interior and exterior demonstrates commitment to authentic traditional entertaining rather than merely contemporary wellness approximation. Traditional sauna culture understood profoundly that natural materials matter—not decoration but essential elements that define genuine experience. The wood isn't coating or facade but the actual structure guests experience. Subtle aromatics aren't artificial scent but natural wood releasing compounds during heating. Tactile warmth isn't synthetic texture but organic material responding to temperature. The five-person all-wood construction delivers this complete authenticity while accommodating modern social wellness needs and entertaining scale. Guests appreciate genuine materials immediately—there's no mistaking authentic wood for imitation. Traditional practices gain authenticity through proper environments and materials. Natural wood develops character and patina over decades, aging gracefully rather than showing wear—traditional investment in authentic social infrastructure that potentially serves grandchildren someday.

Traditional Canadian Indoor Social Advantage

Natural Spruce five-person indoor placement particularly resonates with Canadian hosts appreciating traditional Nordic heritage while facing practical climate realities. Canadian winters that eliminate outdoor traditional sauna entertaining become opportunities for cozy indoor wellness gatherings in authentic natural wood without outdoor exposure. Indoor traditional entertaining eliminates brutal winter outdoor barriers while maintaining complete material authenticity. Year-round authentic gatherings in natural wood regardless of season. Traditional Finnish practices adapted intelligently to Canadian climate realities—honoring heritage while embracing practical wisdom. The indoor placement with natural materials offers best of both worlds: authentic tradition meets year-round reliability that outdoor placement cannot match in harsh northern climate.

Natural Wood Benefits for Social Wellness

Beyond aesthetic appeal and traditional authenticity, natural Scandinavian Spruce throughout provides tangible functional benefits for social wellness. The wood naturally regulates humidity during group sessions, creating more comfortable atmosphere than synthetic materials that trap moisture. Subtle natural aromatics released during heating enhance group relaxation response through gentle sensory stimulation that guests appreciate without overwhelming. The organic warmth of real wood throughout feels fundamentally different against skin and to the eye than painted or laminated surfaces—creating sensory experience that synthetic alternatives cannot replicate. These aren't merely romantic notions about natural materials; they're documented advantages that traditional sauna cultures understood for centuries and that modern wellness enthusiasts increasingly appreciate and seek in authentic social environments.

Investment in Traditional Social Infrastructure

The C1 Five-Person in Scandinavian Spruce represents significant investment in permanent traditional social wellness infrastructure wrapped entirely in authentic materials. Compare this to recurring entertainment expenses—dinner parties, social outings, recreational activities—and the economics favor ownership of distinctive entertainment amenity that provides ongoing value in genuine materials. This isn't merely sauna purchase; it's commitment to traditional social wellness lifestyle, infrastructure that positions your home as gathering destination honoring authentic practice, and investment in natural materials that friends and family will appreciate for decades. The five-person capacity ensures you're building entertainment capability in authentic materials that serves varied social scenarios without material compromise—intimate gatherings to larger groups, all in genuine Finnish tradition.

Property Value Through Traditional Authenticity

Five-person indoor sauna in all-natural Scandinavian Spruce distinguishes properties in competitive markets through both capacity and material authenticity. Buyers recognize authentic wellness infrastructure, particularly entertaining-capable amenities in genuine materials rather than synthetic approximations. The natural Spruce throughout signals premium quality and traditional values that resonate with discerning buyers. Properties with serious wellness entertaining infrastructure in authentic materials command premium positioning and appeal to health-conscious buyers who recognize the value of established social wellness capability built with genuine traditional materials. This is investment in both lifestyle quality through decades of use and property differentiation that provides returns through enjoyment and eventual resale appeal to buyers valuing authenticity.

Transform your home into a traditional Nordic social wellness destination. The Kohler C1 Five-Person Indoor Sauna in Scandinavian Spruce delivers timeless natural wood beauty throughout, authentic Finnish materials and traditions, genuine entertaining capacity, intuitive modern controls serving tradition, and professional-grade performance with quality craftsmanship that brings friends and family together in centuries-old Nordic heat therapy practice for generations to come.

Kohler C1 Five-Person Indoor Sauna – Traditional Nordic Social Wellness

Build authentic Finnish social traditions with the Kohler C1 five-person indoor sauna in natural Scandinavian Spruce. Genuine wood interior and exterior create warm, traditional atmosphere honoring Nordic heritage. Five-person capacity accommodates two couples, larger families, or friend groups comfortably in completely natural surroundings. Entertainment-grade capacity wrapped entirely in authentic wood. Comfortable Obeche benching, integrated headrests, sunset lighting highlighting natural grain create inviting traditional social environment.

Modern touchscreen controls serve traditional aesthetic. Extra-thick natural walls, advanced mineral wool insulation, dual-pane glass deliver best-in-class heat retention. Powerful freestanding heater with dual thermostats maintains consistent comfort. Industry-leading ventilation preserves natural wood aromatics while providing eight air changes per session. Indoor year-round access in authentic materials. UL and CSA certified. Natural wood ages gracefully. White-glove service available.

Traditional social wellness. Authentic natural wood. Entertainment-grade. Kohler quality.

SPECIFICATIONS

Model: All Sizes

Construction Material: Scandinavian Spruce

Seating Material: Obeche Wood

Door Material: Tempered Glass

Window Material: Tempered Glass

Door Handle Material: Beech Wood

Heater Safety Rail Material: Obeche Wood

Floor Type: Spruce or No Floor

Installation Method: Freestanding or Alcove

Clearance Requirements (Wall): 2" (5 cm)

Clearance Requirements (Ceiling): 8' (2.4 m)

Electrical Cord Length: 9' 10" (2.9 m)

Electrical Cord Location: Top Rear

Heater Fuel: Electric

Heater Voltage: 220-240V

Heater Frequency: 50/60 Hz

Heater Safety Distance: 1.6" (4 cm)

Sauna Room Voltage: 240V

Sauna Room Frequency: 50/60 Hz

Overall Dimensions: 82"W × 79"D × 87"H

Heater Kilowatt Rating: 9kW

Heater Amps: 50A

Sauna Room Amps: 50A

Outlet Specification: NEMA 6-50P

Exterior Width: 81.6" (207.2 cm)

Exterior Depth: 77.6" (197.2 cm)

Exterior Height: 83.5" (212.1 cm)

Interior Width: 74.8" (190 cm)

Interior Depth: 70.9" (180.1 cm)

Interior Height: 77.4" (196.6 cm)

Weight (No Floor): 1124.6 lbs (510.1 kg)

Shipping Weight (No Floor): 1499.4 lbs (680.1 kg)

Weight (Floor): 1911.2 lbs (866.9 kg)

Shipping Weight (Floor): 2197.9 lbs (997 kg)

FEATURES
  • Premium Scandinavian spruce interior and exterior walls
  • Freestanding FERO electric sauna heater for a traditional sauna experience
  • Warm white indirect lighting for gentle and relaxing atmosphere
  • Dual thermostatic control for a safe, consistent, and repeatable sauna session
  • Digital display controls temperature, time, and backrest lighting
  • Aerotherm ventilation system that ensures adequate supply of oxygen and air exchange
  • 2.1” (5.4 cm) thick mineral wool insulation between walls for heat retention
  • 0.3” (.8 cm) tempered glass door and windows
  • Beech wood door handles remain cool to the touch
  • Tongue-and-groove walls and connections for a seamless appearance

Multiple cabin sizes available to best fit your needs.

  • (66"W x 48"D x 87"H) Actual Dimensions: 65.8"W (167.2 cm) x 46.1" (117.2 cm) x 83.5" (212.1 cm) – (Up to 2 people)
  • (78"W x 56"D x 87"H) Actual Dimensions: 77.6"W (197.2 cm) x 54" (137.2 cm) x 83.4" (211.9 cm) – (Up to 3 people)
  • (82"W x 79"D x 87"H) Actual Dimensions: 81.6"W (207.2 cm) x 77.6" (197.2 cm) x 83.5" (212.1 cm) – (Up to 5 people)
WHAT'S INCLUDED

Sauna Kit

  • Front Frame Panels
  • Side Wall Panels
  • Rear Wall Panels
  • Ceiling Elements
  • Bottom Frame
  • Backrest
  • Benches
  • Electric Sauna Heater
  • Heater Guard
  • Sauna Stones
  • Control Panel
  • Lighting
  • Installation Hardware
  • Installation and Operation Manual
  • 5-Year Limited Warranty (Consumer Use)

Accessories

  • Wall-Mounted Thermometer
  • Beech 20-Minute Hourglass Sand Timer
  • Headrest
  • Stool
SHIPPING

SHIPPING OVERVIEW

Your sauna will be shipped from our Canadian warehouse via professional freight carriers specializing in large, specialized equipment. We coordinate every step to ensure your sauna arrives safely and on schedule.

DELIVERY PROCESS

1. Pre-Shipment Notification

We'll contact you when your sauna is ready to ship, providing:

  • Estimated shipping timeframe
  • Freight carrier information
  • Preparation guidelines for delivery day

2. Tracking & Scheduling

Once your sauna ships, you'll receive:

  • Email confirmation with tracking details, Pro number, and freight carrier contact information
  • Direct contact from freight carrier to schedule delivery appointment once your sauna reaches their local terminal
  • Delivery window coordinated directly between you and the carrier based on your availability

3. Delivery Day

Shipments arrive via LTL (less-than-truckload) freight services with scheduled appointments. The freight carrier will deliver directly to your curbside.

Customer Responsibility:
It is your responsibility to transport the sauna materials from the curbside delivery location to your home, backyard, or installation site. The freight driver is responsible for curbside delivery only and cannot assist with moving materials beyond the delivery point.

DELIVERY TYPES

DIY Sauna Kits (Crated Components)

What to Expect:
Your sauna arrives in a protective wooden crate containing all materials and components.

Delivery Service:

  • Driver delivers crate to curbside
  • Driver may assist in lowering the crate to ground level
  • Driver is responsible for delivery only (not installation or moving beyond curb)

Customer Responsibilities:

  • Tools Required: Basic tools to open crate (pry bar, hammer, etc.)
  • People Required: Minimum 2 people to unload components safely
  • Time Required: Approximately 30-45 minutes to unpack and organize materials
  • Space Required: Clear area to receive and unpack crate
  • Transportation: You are responsible for moving all materials from curbside to your installation location (backyard, garage, etc.)

Pre-Assembled Saunas (Garden Series)

What to Expect:
Your complete, fully-assembled sauna arrives on a wooden pallet, encased in protective wood crating.

Delivery Service:

  • Specialized flatbed or equipped freight truck
  • Scheduled delivery appointment required
  • Driver delivers to accessible location on your property

Special Requirements:

  • Offloading Equipment: Forklift or crane required for safe offloading
  • Site Access: Clear access path for delivery truck and equipment
  • Foundation Preparation: Level pad/foundation must be ready before delivery

Customer Responsibilities:

  • Arrange offloading equipment (forklift/crane) in advance
  • Ensure clear, accessible delivery path
  • Have foundation/pad prepared and ready
  • Be present for delivery appointment
  • Transportation: You are responsible for moving the sauna from curbside to your prepared foundation/installation site using appropriate equipment

Pre-Delivery Consultation:
For pre-assembled saunas, we typically contact customers before shipping to:

  • Discuss site access and any delivery challenges
  • Confirm offloading equipment arrangements
  • Review foundation/pad readiness
  • Address any questions about delivery logistics

Our goal is to ensure smooth delivery and your project's success.

SHIPPING TIMEFRAMES

Delivery timeframes vary by product:

In-Stock Models: Ships within 5-10 business days

Made-to-Order Models: Manufacturing + shipping time varies by model and demand

For precise shipping estimates for your specific sauna model, please contact us:

  • Email: sauna@signatureradiant.ca

FREIGHT CARRIERS

We ship via professional third-party LTL (less-than-truckload) freight networks. The specific carrier is determined by your delivery location to ensure optimal service. Carrier contact information will be provided in your tracking email once your sauna ships.

Important: Once shipped, products become your property and responsibility. You are responsible for inspecting the shipment upon delivery and noting any damage or missing items on the delivery paperwork.

DELIVERY DAY CHECKLIST

Before Signing:

1. Verify Receipt:

  • Check all items listed on the bill of lading are present
  • Count boxes/crates/components against shipping manifest
  • Do not sign if items are missing - mark missing items clearly on delivery paperwork

2. Inspect for Damage:

  • Visually inspect crate/packaging for obvious damage
  • Check for crushed corners, broken wood, torn packaging
  • If damage is visible, mark "DAMAGED" on delivery paperwork before signing

3. Document Everything:

  • Take photos of crate/pallet from all angles before opening
  • Take photos of any visible damage
  • Keep all delivery paperwork including signed bill of lading
  • This documentation helps us assist you quickly if issues arise

Important:

Never sign a clean bill of lading if items are missing or damaged. Marking issues on the delivery paperwork is crucial for filing claims and getting prompt resolution.

SHIPPING ADDRESS

Your shipping address is clearly stated in your order confirmation email.

Please verify your address carefully before confirming your order.

Address Changes:

  • Once shipped, we may not be able to alter the delivery address
  • Re-routing shipments to new addresses incurs additional freight fees (charged to customer)
  • Any re-delivery or storage fees are the customer's responsibility

If You'll Be Away:
If you cannot receive delivery on your scheduled date, please arrange for someone to accept delivery on your behalf. Re-delivery fees and storage charges (if applicable) will be charged to the customer.

MISSING OR DAMAGED ITEMS

If Items Are Missing:

Step 1: Mark on Delivery Paperwork
Clearly note missing items on the bill of lading before signing.

Step 2: Contact the Freight Carrier
Call the shipping company immediately using your Pro number and request they search for missing items.

Step 3: Contact Us
If missing items cannot be located by the carrier, contact our customer service team:

  • Email: sauna@signatureradiant.ca
  • Subject Line: "Missing Items - Order #[Your Order Number]"
  • Include: Photos of delivery paperwork, list of missing items, Pro number

If Items Are Damaged:

Step 1: Mark on Delivery Paperwork
Clearly note damage on the bill of lading before signing. Be specific about what is damaged.

Step 2: Document Damage
Take clear photos of all damaged items and packaging.

Step 3: Contact Us
Email our customer service team immediately:

  • Email: sauna@signatureradiant.ca
  • Subject Line: "Damaged Items - Order #[Your Order Number]"
  • Include: Photos of damage, copy of marked delivery paperwork, Pro number

We will:

  • File freight claim with carrier
  • Arrange replacement parts or components
  • Coordinate resolution quickly to minimize project delays

CUSTOMER RESPONSIBILITIES SUMMARY

Before Delivery:

  • Verify shipping address accuracy
  • Prepare foundation/pad (pre-assembled saunas)
  • Arrange offloading equipment if required
  • Ensure site access for delivery truck
  • Be available for scheduled delivery appointment

During Delivery:

  • Inspect shipment before signing
  • Mark any missing or damaged items on paperwork
  • Take photos of crate/pallet and any damage
  • Keep all delivery documentation
  • Prepare to move materials from curbside to installation location

After Delivery:

  • Transport materials from curbside to your installation site
  • Report any issues to freight carrier and us immediately
  • Unpack and organize components promptly
  • Review assembly instructions before starting installation

CONTACT US

Questions about shipping?

  • Email: sauna@signatureradiant.ca

Our team is here to ensure your sauna delivery goes smoothly. Don't hesitate to reach out with any questions or concerns before, during, or after delivery.

ADDITIONAL NOTES

Canadian Deliveries:

All saunas ship from our Canadian warehouse, ensuring faster delivery times and simplified customs for Canadian customers.

Remote or Complex Delivery Locations:

If your delivery location has challenging access (steep grades, narrow roads, limited truck access, etc.), please inform us when ordering. Additional delivery arrangements or fees may apply for complex delivery scenarios.

Signature Required:

All freight deliveries require signature confirmation. Please ensure someone 18+ is available to sign and receive the shipment.

Delivery Delays:

While we strive for on-time delivery, freight transit times can be affected by weather, carrier schedules, and seasonal volume. We'll keep you informed of any delays.

YOUR SUCCESS IS OUR PRIORITY

We understand that receiving your sauna is an exciting milestone. Our team works diligently to coordinate smooth deliveries and address any issues quickly. Clear communication and proper documentation help us serve you best.

Thank you for choosing Sauna.Signature Radiant. We look forward to helping you create your wellness sanctuary.

Last Updated: 2025-11-15

Questions? Contact our customer service team at sauna@signatureradiant.ca

DOCUMENTS

Kohler Saunas - 150 Years of Design Leadership


Kohler is America's most trusted kitchen and bath brand, now bringing its legendary craftsmanship to premium home saunas. Launched in 2025, Kohler Saunas feature precision-engineered temperature control, mineral wool insulation, and intuitive touchscreen technology. From compact 2-person models to spacious 5-person cabins, Kohler delivers spa-quality wellness experiences designed to seamlessly integrate into modern Canadian homes, indoors or outdoors.

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